Information Collection & Use
Orders
If you purchase a product or service from us, we request certain
personally identifiable information from you on our order form.
You must provide contact information (such as name, email, and shipping
address) and financial information (such as credit card number,
expiration date).
We use this information for billing purposes and to fill your orders.
If we have trouble processing an order, we will use this information
to contact you.
Surveys or Contests
From time-to-time we may provide you the opportunity to participate
in contests or surveys on our site. If you participate, we will
request certain personally identifiable information from you. Participation
in these surveys or contests is completely voluntary and you therefore
have a choice whether or not to disclose this information. The requested
information typically includes contact information (such as name
and shipping address), and demographic information (such as zip
code).
We use this information to notify contest winners and award prizes,
to monitor site traffic or personalize the site (in the case of
anonymous information collected in surveys), to send participants
an email newsletter.
We may use a third party service provider to conduct these surveys
or contests; that company will be prohibited from using our users’
personally identifiable information for any other purpose. We will
not share the personally identifiable information you provide through
a contest or survey with other third parties unless we give you
prior notice and choice.
Tell-A-Friend
If you choose to use our referral service to tell a friend about
our site, we will ask you for your friend’s name and email
address. We will automatically send your friend a one-time email
inviting him or her to visit the site. Xerophytic Design, Inc. stores
this information for the sole purpose of sending this one-time email
and tracking the success of our referral program.
Your friend may contact us at info@xerophyticdesign.com to request
that we remove this information from our database.
Communications from the Site
Special Offers and Updates
We will occasionally send you information on products, services,
special deals, promotions. You can sign up for these emails from
us on our Xero Updates page.
Out of respect for your privacy, we present the option not to receive
these types of communications. Please see the “Choice and
Opt-out.”
Newsletters
If you wish to subscribe to our newsletter(s), we will use your
name and email address to send the newsletter to you. Out of respect
for your privacy, we provide you a way to unsubscribe. Please see
the “Choice and Opt-out” section.
Service-related Announcements
We will send you strictly service-related announcements on rare
occasions when it is necessary to do so. For instance, if our service
is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are
not promotional in nature. If you do not wish to receive them, you
have the option to deactivate your account. [You may opt-out of
these communications. Please see “Choice and Opt-out.”]
Customer Service
Based upon the personally identifiable information you provide
us, we will send you a welcoming email to verify your username and
password. We will also communicate with you in response to your
inquiries, to provide the services you request, and to manage your
account. We will communicate with you by email or telephone, in
accordance with your wishes.
Profile
We store information that we collect through cookies, log files,
clear gifs, and/or third party sources to create a “profile”
of your preferences. We tie your personally identifiable information,
and your purchasing history, to information in the profile, in order
to provide tailored promotions and marketing offers and to improve
the content of the site for you.
We do not share your profile with other third parties.
Supplementation of Information
In order to provide certain services to you, we may on occasion
supplement the personal information you submitted to us with information
from third party sources.
Enhancement of Profile Information
We purchase marketing data from third parties and add it to our
existing user database, to better target our advertising and to
provide pertinent offers in which we think you would be interested.
To enrich our Profiles of individual customers, we tie this information
to the personally identifiable information they have provided to
us.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable)
We share aggregated demographic information about our user base
with our partners and advertisers. This information does not identify
individual users.
We do not link aggregate user data with personally identifiable
information.
Personally identifiable information:
[We DO NOT Share Personally Identifiable Information with Third
Parties
Agents
We may use an outside shipping company to fulfill orders, and a
credit card processing company to bill you for goods and services.
These companies do not retain, share, store or use personally identifiable
information for any other purposes.
Service Providers
We use other third parties to provide services on our site. When
you sign up for these services, we will share information as necessary
for the third party to provide that service.
These third parties are prohibited from using your personally identifiable
information for any other purpose.
Legal Disclaimer
We reserve the right to disclose your personally identifiable
information as required by law and when we believe that disclosure
is necessary to protect our rights and/or to comply with a judicial
proceeding, court order, or legal process served on our Web site
Choice/Opt-out
We provide you the opportunity to ‘opt-out’ of having
your personally identifiable information used for certain purposes,
when we ask for this information. For example, if you purchase a
product/service but do not wish to receive any additional marketing
material from us, you can indicate your preference on our order
form.
If you no longer wish to receive our newsletter and promotional
communications, you may opt-out of receiving them by following the
instructions included in each newsletter or communication or by
emailing us at info@xerophyticdesign.com.
You will be notified when your personal information is collected
by any third party that is not our agent/service provider, so you
can make an informed choice as to whether or not to share your information
with that party.
Log Files
As is true of most Web sites, we gather certain information automatically
and store it in log files. This information includes internet protocol
(IP) addresses, browser type, internet service provider (ISP), referring/exit
pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users,
to analyze trends, to administer the site, to track users’
movements around the site and to gather demographic information
about our user base as a whole.
We do not link this automatically-collected data to personally
identifiable information.
Cookies
A cookie is a small text file that is stored on a user’s
computer for record-keeping purposes. We use cookies on this site.
We do not link the information we store in cookies to any personally
identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session
cookies to make it easier for you to navigate our site. A session
ID cookie expires when you close you browser. A persistent cookie
remains on your hard drive for an extended period of time. You can
remove persistent cookies by following directions provided in your
Internet browser’s “help” file.
We may set a persistent cookie to store your passwords, so you
don’t have to enter it more than once. Persistent cookies
also enable us to track and target the interests of our users to
enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability
to use some areas of our site, such as contests or surveys, will
be limited.
Some of our business partners (e.g., advertisers) use cookies on
our site. We have no access to or control over these cookies. See
“Third Party Advertisers.”
This privacy statement covers the use of cookies by xerophyticdesign.com
only and does not cover the use of cookies by any advertisers. [See
the “Third Party Advertisers” section.]
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party advertising partner employs] a software
technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that
help us better manage content on our site by informing us what content
is effective. Clear gifs are tiny graphics with a unique identifier,
similar in function to cookies, and are used to track the online
movements of Web users. In contrast to cookies, which are stored
on a user’s computer hard drive, clear gifs are embedded invisibly
on Web pages and are about the size of the period at the end of
this sentence. We do not tie the information gathered by clear gifs
to our customers’ personally identifiable information.
We may use clear gifs in our HTML-based emails to let us know which
emails have been opened by recipients. This allows us to gauge the
effectiveness of certain communications and the effectiveness of
our marketing campaigns. If you would like to opt-out of these emails,
please see “Choice and Opt-out.”
Links to Other Sites
This Web site contains links to other sites that are not owned
or controlled by Xerophytic Design, Inc.. Please be aware that we,
Xerophytic Design, Inc., are not responsible for the privacy practices
of such other sites.
We encourage you to be aware when you leave our site and to read
the privacy statements of each and every Web site that collects
personally identifiable information.
This privacy statement applies only to information collected by
this Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you
no longer desire our service, you may update it by by emailing our
Customer Support at info@xerophyticdesign.com or by contacting us
by telephone or postal mail at the contact information listed on
our contact page.
Security
The security of your personal information is important to us.
When you enter sensitive information (such as credit card number
and/or social security number) on our registration or order forms,
we encrypt that information using secure socket layer technology
(SSL).
We follow generally accepted industry standards to protect the
personal information submitted to us, both during transmission and
once we receive it. No method of transmission over the Internet,
or method of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect
your personal information, we cannot guarantee its absolute security.
Business Transitions
In the event Xerophytic Design, Inc. goes through a business transition,
such as a merger, acquisition by another company, or sale of all
or a portion of its assets, your personally identifiable information
will likely be among the assets transferred. You will be notified
via prominent notice on our Web site for 30 days of any such change
in ownership or control of your personal information.
Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem appropriate so that you are aware of what information we
collect, how we use it, and under what circumstances, if any, we
disclose it.
We reserve the right to modify this privacy statement at any time,
so please review it frequently. If we make material changes to this
policy, we will notify you here, by email, or by means of a notice
on our home page.
Contact Us
If you have any questions or suggestions regarding our privacy
policy, please contact us at: info@xerophyticdesign.com
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